ServiceNow Developer

• Hands-on ServiceNow development experience with ITSM and CMDB
• Strong development/coding background, including custom application development
• Security+ certification – may obtain within 15 days of start date
• 4+ years of ServiceNow development experience (strong candidates with less experience may be considered)
• Experience developing and configuring ServiceNow applications, workflows, forms, tables, reports, dashboards, and service catalogs
• Experience creating and supporting Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer solutions, and integrations
• Experience working with REST APIs and integrating ServiceNow with external systems
• Experience troubleshooting and resolving complex platform issues

Desired:

• ServiceNow Certified Application Developer (CAD) – highly preferred
• ServiceNow Certified System Administrator (CSA)
• Experience with Customer Service Management (CSM)
• Experience with Order Management for Telecommunications (OMT)
• Experience with Telecommunications Service Management (TSM)
• Experience with Telecommunications Network Inventory (TNI)
• Experience developing Service Catalog solutions and automated workflows
• Experience with Integration Hub
• Experience working with Kafka, Netcool, Elastic, or similar enterprise integrations
• Knowledge of ITIL processes including Incident, Problem, Change, Request, and Knowledge Management
• Experience supporting telecommunications, satellite communications, or DISA environments
• Experience working within Agile/Scrum or SAFe environments

Responsibilities:

• Design, develop, configure, and maintain ServiceNow applications supporting DISA modernization initiatives
• Support the implementation and enhancement of ITSM, CMDB, CSM, OMT, TSM, and TNI capabilities
• Build and maintain custom applications, workflows, forms, tables, dashboards, reports, and service catalogs
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer automations, and REST integrations
• Create scalable solutions that support satellite communications ordering and mission management capabilities
• Integrate ServiceNow with enterprise systems and external data sources
• Support migration efforts from legacy systems into the ServiceNow platform
• Gather requirements from stakeholders and translate business needs into technical solutions
• Develop and maintain role-based access controls (ACLs), notifications, and automated processes
• Create dashboards and reporting solutions that provide operational visibility and performance insights
• Troubleshoot and resolve platform, application, and integration issues
• Participate in Agile ceremonies and collaborate with cross-functional development teams
• Support platform upgrades, enhancements, and continuous improvement initiatives
• Maintain technical documentation and follow ServiceNow development best practices
• Contribute to mission-critical solutions that improve operational efficiency, network performance, and service delivery for DISA and DoD customers