Computer System Analyst

SHC Federal is seeking a highly motivated Computer Systems Analyst to provide Tier II support to federal agency end users. The ideal candidate will meet the following criteria:

Required:

· US Citizenship and ability to pass a federal background check and obtain DoD Secret clearance.

· High school diploma.

· Ability to work on-site in the Oklahoma City area.

· 6+ years of professional experience (or Bachelor’s degree plus 1+ years of experience).

· Experience with Microsoft/Windows operating systems including the MS Office suite of applications.

· Experience resolving software and hardware issues on end-user devices.

· Experience documenting ticket resolutions.

· Strong professionalism skills with ability to work with high-level government individuals.

· Strong written (email, chat) and verbal (phone, in-person) communication skills.

· Ability to obtain a CompTIA Security+ or similar certification within 6 months.

Desired:

· Existing DoD security clearance (Secret or Top Secret).

· Existing (active) CompTIA SEC+ certification.

· Experience with remote desktop tools.

Responsibilities:

· Support a 24/7/365 operation for a federal government agency.

· Work directly with end-users to resolve higher level technical issues related to devices (computers, phones, printers) and software.

· Use advanced troubleshooting techniques and technical knowledge.

· Document and record ticket resolutions.

· Use remote access tools to resolve technical issues remotely for users all around the country.