Executive Desktop Support /IT Team Specialist

Requirements:

• 5 or more years of technical experience with computer and network systems.
• Active Secret or Top Secret clearance.
• Ability to work on site daily at the Pentagon.
• Excellent written and verbal communication skills; with the ability to support high-level executive Air Force customers.
• Experience with ticketing systems (ServiceNow or Remedy).
• Experience with layer one networking.
• CompTIA Sec+ certification

Desired:

• Networking certification or additional technical certifications.
• Prior experience supporting high-level military clients.

Responsibilities:

• Join a federal program supporting the Air Force, to provide executive-level technical support to Air Force officials.
• Troubleshoot and resolve technical issues.
• Utilize written and verbal communication skills to work with clients on-site to resolve technical issues and develop routine plans.
• Partner with LAN technicians and network administrators to ensure a stable and high-performing desktop computing environment.
• Plan and execute system upgrades, assess hardware/software options, and optimize overall network performance.
• Install, configure, and support LAN/WAN devices to meet client infrastructure requirements.
• Execute standard network change requests as part of routine maintenance or project-related activities.
• Manage network operations logistics, including inventory, maintenance, repairs, and upgrade coordination.
• Provide support for end-user workstation software, addressing technical issues to maintain operational efficiency.
• Respond to service requests through phone, email, instant messaging, and voicemail, ensuring prompt and accurate support.
• Accurately document desktop equipment activity, including issues, repairs, installations, and decommissions.
• Maintain comprehensive and up-to-date records of incident tickets and resolution steps in the tracking system.