Desktop Support Technician

Job ID: 25-00679
Location: Arlington VIRGINIA

Summit Human Capital is seeking a Secret or Top Secret cleared Desktop/Network Support Technician to support a federal program on-site at the Pentagon. The ideal candidate will meet the following criteria.

Requirements:

  • 5+ years of technical computer networking experience
  • Active CompTIA Security+ CE certification
  • Active DoD Secret or Top Secret security clearance
  • Experience with ServiceNow and/or Remedy ticketing systems
  • Hands-on knowledge of Layer 1 networking infrastructure
  • Ability to work on-site daily at the Pentagon
  • Excellent written and verbal communication skills with ability to support high-level customers

Desired:

  • Networking certifications
  • Prior experience supporting a Pentagon program

Responsibilities:

  • Troubleshoot and resolve complex technical issues on-site
  • Work closely with LAN/network admins to ensure desktop and network performance
  • Support data communications systems and network infrastructure
  • Plan and implement hardware/software upgrades and network changes
  • Assist Tier III engineers with incident response and network maintenance
  • Install and maintain LAN/WAN devices and cabling
  • Respond to incidents promptly and within SLAs
  • Submit and carry out standard network change requests
  • Help manage inventory and coordinate maintenance or upgrades
  • Apply knowledge of VLANs, Layer 2 switching, and port security
  • Support end-user software issues when needed
  • Communicate with users via phone, email, IM, and document all service interactions
  • Maintain accurate records of incidents and resolutions
  • Work with vendors for hardware support if needed
  • Troubleshoot CAC/PKI, VPN, Outlook, and network access issues
  • Use Active Directory for user account management

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