Desktop Support Technician
Job ID: 25-00679
Location: Arlington VIRGINIA
Summit Human Capital is seeking a Secret or Top Secret cleared Desktop/Network Support Technician to support a federal program on-site at the Pentagon. The ideal candidate will meet the following criteria.
Requirements:
- 5+ years of technical computer networking experience
- Active CompTIA Security+ CE certification
- Active DoD Secret or Top Secret security clearance
- Experience with ServiceNow and/or Remedy ticketing systems
- Hands-on knowledge of Layer 1 networking infrastructure
- Ability to work on-site daily at the Pentagon
- Excellent written and verbal communication skills with ability to support high-level customers
Desired:
- Networking certifications
- Prior experience supporting a Pentagon program
Responsibilities:
- Troubleshoot and resolve complex technical issues on-site
- Work closely with LAN/network admins to ensure desktop and network performance
- Support data communications systems and network infrastructure
- Plan and implement hardware/software upgrades and network changes
- Assist Tier III engineers with incident response and network maintenance
- Install and maintain LAN/WAN devices and cabling
- Respond to incidents promptly and within SLAs
- Submit and carry out standard network change requests
- Help manage inventory and coordinate maintenance or upgrades
- Apply knowledge of VLANs, Layer 2 switching, and port security
- Support end-user software issues when needed
- Communicate with users via phone, email, IM, and document all service interactions
- Maintain accurate records of incidents and resolutions
- Work with vendors for hardware support if needed
- Troubleshoot CAC/PKI, VPN, Outlook, and network access issues
- Use Active Directory for user account management